They will discuss this with you before starting any work. Well remotely activate a port on the ONT. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. 30-03-2021 30-03-2021 on Thousands of members of Communication Workers Union will take action for 24 hours. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest They will call you to confirm their arrival time and to find out about any access requirements. Noisy faults often dont show up on a line test result. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Interview. And once you've got some experience under your belt, there should be opportunities for overtime. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Engineers from Openreach cut the telephone line while working in the street. I'm wondering will there be engineers working on a saturday? In your case, communication between the two appears to have broken down badly. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. But you will have heard of BT, BT Broadband and BT Infinity . The ISP said it can take up to 72 hours. The fault isnt due to fair wear and tear. Openreach aims to connect 20. If the work is not complex, they'll carry out all the external work required. Ask questions and share tips with other people 24 hours a day. Talk about pass the buck BT! "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Youll be sent a new hub, so keep it somewhere handy. Please enter at least 3 characters to search. Openreach is the UK's digital network business. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. @bt_uk. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). If you need help email your.problems@observer.co.uk. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Damage to equipment within your premises caused by lightning or power surges. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Help and support; Contact BT; Back. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". If the work is complex, Openreach will take longer to do all the external work. on Clear a path to the main telephone socket, if you have one. Contact BT for help and support with your BT broadband, TV, home phone or mobile. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. They showed their strength but on Monday they will show their generosity. But heres a quick guide to the different installation terms we use, and the average timescales. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). All depends when your manager wants you I guess. We had to say we were from Openreach, working on behalf of their Service Provider . Do I have to pay for this visit? I have a line fault that needs to be fixed. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Was the First Engineer who the complaint was about actually a Qube Engineer? The BBC is not responsible for the content of external sites. To change your appointment: You can also easily change engineer appointments using the BT Business app. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Anyone else had this? I could not recommend working for BT Openreach at all. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. 26/04/2017. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. These cookies ensure basic functionalities and security features of the website, anonymously. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Engineers from Openreach managed to cut our telephone line while they were working on our road. For Well let you know if this happens. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Well arrange a convenient appointment when both you and the engineer are available. @katenoblett. . & Broadcast. 01-04-2021 Include an address and phone number. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. The Communication Workers Union (CWU),. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Ex open reach engineer here, up until 5ish years ago. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. If this happens we'll text you, call you, or send you an email to arrange another appointment. Contact BT. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. The cookie is used to store the user consent for the cookies in the category "Other. Can Nigeria's election result be overturned? Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. If a charge is likely, well let you know. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Do openreach/ BT engineers work 24/7 ? Its a good idea to make sure youve got the relevant property insurance to cover such instances. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For @richthestag. 13h06, I just wanted to provide to the mods and@NeilO. Then just follow our step-by-step guide to install your broadband yourself. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available CER / Field Insights - North England. Thing is there is a lot of stuff under footways so you can't go mad. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . You can view these money saving ideas by clicking HERE. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. If you arent available, someone over 18 will need to be around. Need to change your appointment? Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. The phone stopped working, and our broadband was down for about three hours but then came. Sustainability, Northern We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. business and public sector, Media You might not need a visit, just the right advice and help to identify the problem! 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Installation day: What to expect An engineer visit is requested, and no fault is found. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Missed appointments. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . An engineer will install an ONT at your premises to connect to the nearby fibre cable. Mar 2018 - Present5 years 1 month. Your just as rude! Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 If you already have an ONT, its very quick to get connected. Compiled by Patrick Collinson. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Its not BT Openreach, its simply Openreach, a BT Group company.. Civil's don't have to give the hrs travel time as you have to start at a yard. Find out more about the BT Business app and how to download it. BT. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Our broadband then stopped working completely. BT Openreach was established in 2006 . During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Ring sky told an engineer will come out in the next 48 hrs. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? It was reported a yesterday (I think). - Providing data governance through all operational teams in order to maintain and improve data quality. Openreach will then be in touch to arrange when they can complete the work at your premises. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. More strikes are planned in the coming weeks in the rail dispute. If you currently work for the BT Group please apply directly through the Internal jobs board. Myself and my team cover the whole of the UK. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. This field is for validation purposes and should be left unchanged. A company that was engineering-led is now run by business(wo)men with the resulting chaos. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. They come across many different situations that require considerable skill and the ability to think and act quickly. Account and billing. Normal for Openreach is 5 days a week 7.12hours a day. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. these comments are my own and in no way represent any company that i may or may not be linked too. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Apprenticeships. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them.
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bt openreach engineer working hours